LTB 388/19 – BT CONSUMER: ATTENDANCE PATTERNS
Date: 25 June 2019
TO ALL BRANCHES WITH MEMBERS IN BT
BT CONSUMER: ATTENDANCE PATTERNS
The CWU has been pressing BT to improve attendance patterns for three years and was recently the subject of a major debate at CWU Conference. I am pleased to report that the CWU National Team is now in detailed and meaningful negotiations with BT on this issue.
The negotiations are focused on and around the following key points.
- Giving more predictability to all attendances.
- Better patterns of weekend working and rota days off.
- Scheduling advisors with their team as much as possible, so improving the support available. We expect this will involve a move to Team Based Scheduling in all customer facing areas once IEX has been rolled out.
As a result of these negotiations BT has agreed to run a part time pilot and to externally recruit staff onto 20 hour contracts. This is a welcome move which will hopefully provide attractive attendance patterns while helping to meet customer demand.
The pilot will be taking place in Middlesbrough, Cardiff and Swansea. At the same time BT will also offer the same patterns to volunteers on the same sites on a pilot basis.
BT has reported these discussions in Consumer Read today and a copy is attached.
We will keep you updated as soon as possible.
Finally, I would like to thank all those Branches and members whose support has ensured that we are finally making progress on this important issue